Cancellation Period:

Customers can cancel their room reservation within a specified cancellation period before the check-in date to receive a full refund.

Refund Eligibility:

Refunds are applicable only to bookings that meet the cancellation criteria and are within the stipulated cancellation period.

Partial Refunds:

In some cases, a partial refund may be provided if the cancellation occurs within a certain timeframe before the check-in date.

Non-Refundable Bookings:

Clearly state if certain room rates or special offers are non-refundable, emphasizing that these bookings are exempt from any refund even within the cancellation period.

Last-Minute Cancellations:

Explain the policy for cancellations made after the cancellation period or for no-shows, highlighting that these bookings might not be eligible for a refund.

Refund Processing Time:

Specify the timeline within which customers can expect to receive their refund after the cancellation is processed.

Refund Method:

Describe the method used for refunds, whether it's through the original payment method, credit back to the customer's account, or another form of reimbursement.

Charges or Fees:

Mention any fees or charges associated with cancellations or refunds, such as processing fees or service charges.

Exceptions:

Outline any exceptional circumstances where refunds might be granted outside the usual policy, like emergency situations or unforeseen events.

Modification or Amendments:

Explain the process for modifying or amending bookings and how it might affect refund eligibility.

Communication Channel:

Provide clear instructions on how customers should request a refund – whether it's through email, a dedicated portal, or by contacting customer support.

Disputes and Inquiries:

Offer guidance on what customers should do in case of disputes or if they have inquiries regarding their refund.